Documentation

How to install Ernest, teach it your store, and decide what it is allowed to do.

What Ernest does
Ernest is an AI support agent for your store. Ernest answers the questions that your customers ask.
Install Ernest on a Shopify store
This procedure adds Ernest to a Shopify store.
Install Ernest on a website that is not Shopify
This procedure adds the chat widget to any website.
How Ernest learns your store
Ernest answers from your own content. This content is a knowledge source.
Order actions
Ernest can do tasks in your store. These tasks are order actions.
When Ernest sends a conversation to you
Ernest does not guess. If Ernest cannot find the answer in your content, Ernest sends the conversation to your team. This is an escalation.
Test Ernest before your customers see it
You can read the answers of Ernest before Ernest speaks to a customer. This is a simulation.
Customer insights
Ernest shows you the questions that your store does not answer well.
Plans and limits
Ernest has one free plan and three paid plans.
Troubleshooting
This page gives the solution to common problems.