AI-powered customer support

Support that never sleeps.
For a fraction of a hire.

Ernest resolves up to 70% of support tickets autonomously. Learns your knowledge base in minutes. No per-seat fees. No per-resolution charges.

Start freeSee how it works
Free tier included·Setup in 30 minutes·No credit card required

0%

Tickets resolved autonomously

< 0s

Average response time

0 min

Setup, not weeks

$0

To get started

Sound familiar?

You already know what they're going to ask

Order status. Return policies. Shipping times. The same questions, every day — and the ones that actually need you get buried.

67%

Leave after one bad experience

Two-thirds of your customers won’t come back after slow or unhelpful support. A shared inbox can’t keep up.

$2K+

What legacy tools actually cost

Gorgias charges per ticket. Intercom charges per seat. You just need someone to answer the easy stuff.

4hrs

Average response time for SMBs

Your customers expect answers in minutes. You’re juggling orders, marketing, and a support queue that never ends.

How it works

Live in three steps

No consultants. No migration projects. Just connect and go.

01

Connect your knowledge

Paste URLs, upload PDFs, or connect your store. Ernest ingests your FAQs, policies, and product data in minutes.

02

Embed in one line

Drop a single script tag on your site. The chat widget matches your brand and works on any platform.

03

Ernest takes it from here

Your AI agent handles support 24/7. Complex issues get escalated to you with full context. No customer repeats themselves.

Everything you need. Nothing you don't.

No workflow builders. No complex routing. Just connect and go.

Learns your business in minutes

Paste a URL, connect docs, or upload PDFs. Ernest learns your policies, product specs, and FAQs — and keeps itself updated.

https://yourstore.com/faq124 pages indexed

Your 24/7 support agent

Embed one script tag. Customers get instant, accurate answers on any site — Shopify, Wix, custom builds.

Where is my order #4829?
Your order shipped yesterday and is out for delivery. Tracking: 1Z999AA1...

Knows when to hand off

Complex or emotional issues get routed to your inbox with full context. No customer repeats themselves.

StatusEscalated
JS
Upset customer regarding refund...

Who it's for

Built for businesses like yours

Small business owner

Small business owner

You’re the founder, marketer, and support team. Ernest handles the inbox so you can focus on growth.

Growing e-commerce brand

Growing e-commerce brand

100+ orders a day, support tickets piling up. Ernest resolves the routine stuff before it reaches your team.

Agency managing multiple clients

Agency managing multiple clients

One Ernest per client. Each learns its own knowledge base. White-label ready on the Scale tier.

The math makes sense.

Legacy tools charge by the seat and penalize you for using AI. Ernest includes AI at every tier.

Monthly cost
Legacy tools

$2,000+

Ernest

From $0

AI included
Legacy tools

$0.99/resolution add-on

Ernest

Yes, every tier

Per-seat fees
Legacy tools

$55–139/seat

Ernest

None

Setup time
Legacy tools

Weeks + consultants

Ernest

30 minutes

Works on any site
Legacy tools

Platform-specific plugins

Ernest

One script tag

See full pricing

Ready to stop answering the same questions?

Start managing support the easy way. Setup in minutes, not weeks.

Start free
Free tierCancel anytimeNo credit card required