Support that never sleeps.
For a fraction of a hire.

Ernest doesn't just answer questions — he resolves them. Order status, cancellations, returns, refunds, in your customer's own language. Free to start, no credit card.

Start freeSee how it works

Ernest

AI Agent · Typically replies instantly

Ask a question...

You already know what they're going to ask

Order status. Return policies. Shipping times. The same questions every day, while the ones that actually need you get buried.

67%

Leave after one bad experience

Two-thirds of your customers won’t come back after slow or unhelpful support. A shared inbox can’t keep up.

$2K+

What legacy tools actually cost

Gorgias charges per ticket. Intercom charges per seat. You just need someone to answer the easy stuff.

4hrs

Average response time for SMBs

Your customers expect answers in minutes. You’re juggling orders, marketing, and a support queue that never ends.

Live in three steps

No consultants. No migration projects. Just connect and go.

Connect your knowledge

Paste URLs, upload PDFs, or connect your store. Ernest ingests your FAQs, policies, and product data in minutes.

Embed in one line

Drop a single script tag on your site. The chat widget matches your brand and works on any platform.

Ernest takes it from here

Your AI agent handles support 24/7 — answering questions, cancelling orders, starting returns — and escalates the complex issues to you with full context.

Everything you need. Nothing you don't.

No workflow builders. No complex routing. Just connect and go.

Resolves, not just answers

Connect Shopify and Ernest acts: cancels unfulfilled orders, starts returns, and prepares refunds. Every action is identity-verified, logged, and — whenever you want the final say — waits for your one-tap approval.

Speaks your customer's language

Ernest detects the language of every message and replies in kind. No setup, no translation add-on.

Learns your business in minutes

Paste a URL, connect docs, or upload PDFs. Ernest learns your policies, product specs, and FAQs, then keeps itself updated as they change.

Your 24/7 support agent

Embed one script tag and match the widget to your brand — colors, name, greeting. Works on Shopify, Wix, or any custom build.

Knows when to hand off

Complex or emotional issues get routed to your inbox with full context. No customer repeats themselves.

Escalated to your inbox

Refund requested outside the 30-day window on order #1082. Identity verified, full conversation attached.

Built for businesses like yours

Solo founders

You’re the founder, the marketer, and the entire support team. Ernest clears the inbox so you can get back to building.

E-commerce brands

A hundred orders a day and tickets piling up. Ernest resolves the routine questions before they reach your team.

Agencies

One Ernest per client, each trained on its own knowledge base. White-label on the Scale plan.

The math makes sense.

Legacy tools charge by the seat and penalize you for using AI. Ernest includes AI at every tier.

Monthly cost
Legacy tools

$2,000+

Ernest

From $0

AI included
Legacy tools

$0.99/resolution add-on

Ernest

Yes, every tier

AI takes action (cancel, return, refund)
Legacy tools

Premium add-ons

Ernest

Included, you control approvals

Per-seat fees
Legacy tools

$55–139/seat

Ernest

None

Setup time
Legacy tools

Weeks + consultants

Ernest

30 minutes

Works on any site
Legacy tools

Platform-specific plugins

Ernest

One script tag

See full pricing

Ready to stop answering the same questions?

Start managing support the easy way. Setup in minutes, not weeks.

Start free

Free to start. Cancel anytime.