Ernest answers your customers.
Then tells you what’s costing you sales.
He resolves order status, cancellations and returns on his own. And every week he hands you the questions your store couldn’t answer — in your customers’ own words. Free to start, no credit card.
On Shopify? Install from the App Store in one click, no setup.
Ernest
Website chat · yourstore.com
You already know what they're going to ask
Order status. Return policies. Shipping times. The same questions every day, while the ones that actually need you get buried.
67%
Leave after one bad experience
Two-thirds of your customers won’t come back after slow or unhelpful support. A shared inbox can’t keep up.
$2K+
What legacy tools actually cost
Gorgias charges per ticket. Intercom charges per seat. You just need someone to answer the easy stuff.
4hrs
Average response time for SMBs
Your customers expect answers in minutes. You’re juggling orders, marketing, and a support queue that never ends.
Act one — everywhere
One agent. Every inbox.
Your customers don’t pick a channel to be helpful. Ernest answers on all of them with the same knowledge, the same tools, and one conversation history you can actually read.
- Website chatyourstore.comLive
- Emailsupport@yourstore.comLive
- WhatsApp+1 (555) 010-4829Early access
- Instagram DMs@yourstoreEarly access
- MessengerYour StoreEarly access
Website chat and email are live on every plan today. WhatsApp, Instagram, and Messenger are built and running in a private pilot while Meta finishes verifying us — ask us for access and we’ll add you.
Act two — resolves
Answering is the easy half.
A cancelled order is worth more than a paragraph explaining your cancellation policy. Ernest does the thing — and never does it twice, or without asking.
Act three — what to fix
Every unanswered question,
grouped and counted.
Ernest reads back every conversation he handled, finds the questions your site didn’t answer well, and merges the ones that mean the same thing. A topic surfaces once three or more customers have hit it — so what you see is a pattern, not an anecdote.
Included on every plan, free tier too
- International shipping timesNot answered34 conversations
- Return window after a saleUnclear27 conversations
- Sizing between two stylesNot answered22 conversations
- Where the tracking link isUnclear17 conversations
Every card quotes real customers word for word. A quote that isn’t a literal substring of a real message is thrown away — Ernest never paraphrases them at you.
See what yours saysBefore you go live
Watch Ernest answer before your customers do.
Ernest writes customer-style questions from your own knowledge base and runs them through the real pipeline — same retrieval, same tools, same escalation rules. You read every answer before a single customer does.
- Order actions are stripped from the toolset entirely. A simulation cannot cancel, return, or refund anything.
- Read-only lookups still hit your live store, so the answers you read are the answers customers would get.
Or replay the real thing
Export your last tickets and drop the CSV in. Ernest answers them alongside what your team actually replied, so you can read the two side by side before you hand anything over.
Self test
10 questions
8 / 10
answered · 2 handed to a human
- Do you ship to Ireland?
- How long do refunds take to land?
- Can I swap a gift without the receipt?
- Is the Olive Field Jacket true to size?
A self test writes its questions from your knowledge base, so it shows how well your content covers them — it isn’t a prediction of how Ernest will do on real customer messages. Replaying your own tickets is the closer read. Both are on Starter and above, three runs a day, up to 50 tickets a run. See plans.
Growth and up
Bring your own tools.
Connect any Model Context Protocol server — your 3PL, your loyalty platform, your internal admin. Whatever it advertises becomes something Ernest can do for a customer, with no custom integration work. Up to three servers and twenty tools, and nothing runs until you tick it.
Live in three steps
No consultants. No migration projects. Just connect and go.
Connect your knowledge
Paste URLs, upload PDFs, or connect your store. Ernest ingests your FAQs, policies, and product data in minutes.
Embed in one line
Drop a single script tag on your site. The chat widget matches your brand and works on any platform.
Ernest takes it from here
Your AI agent handles support 24/7: answering questions, cancelling orders, starting returns. Complex issues escalate to you with full context.
Built for businesses like yours
Solo founders
You’re the founder, the marketer, and the entire support team. Ernest clears the inbox so you can get back to building.
E-commerce brands
A hundred orders a day and tickets piling up. Ernest resolves the routine questions before they reach your team.
Agencies
One Ernest per client, each trained on its own knowledge base, each with its own connected tools. White-label on the Scale plan.
Compare
The math makes sense.
Legacy tools charge by the seat and penalize you for using AI. Ernest includes AI at every tier.
Ready to stop answering the same questions?
Start managing support the easy way. Setup in minutes, not weeks.
Start freeFree to start. Cancel anytime. On Shopify? Install from the App Store.