Privacy Policy

Last updated: March 7, 2026

What we collect

Ernest collects the minimum data necessary to provide AI-powered customer support. This includes your account information (email, business name), knowledge base content you provide, and conversation data between your customers and the Ernest widget.

How we use it

Your data is used solely to power your Ernest support agent. We do not sell your data to third parties. Knowledge base content is processed to generate embeddings for AI retrieval. Conversation data is stored to maintain context and improve response quality.

Data storage

All data is stored securely using Supabase with row-level security policies ensuring tenant isolation. Sensitive credentials (such as OAuth tokens) are encrypted at rest using AES-256-GCM.

Your rights

You can export or delete your data at any time from the Settings page. When you delete your account, all associated data — including knowledge base content, conversations, and embeddings — is permanently removed.

Contact

Questions about this policy? Email us at admin@heyernest.ai.